Installed Spingle V2, but don't see it under Window > Extensions in Premiere Pro? Here are the most common reasons and solutions:
Problem: Premiere Pro often doesn't recognize new extensions until it has been completely closed and reopened after the installation.
Solution: Save your project, fully Quit Adobe Premiere Pro (ensure no related processes are running in the background), and then relaunch Premiere Pro. Check Window > Extensions again. This solves the issue most of the time!
Problem: The installer might not have completed correctly, or a required file might be missing.
Solution: Try re-running the Spingle V2 installer you downloaded. Follow the on-screen prompts carefully. Restart Premiere Pro again afterwards.
Problem: Rarely, conflicts with other extensions or corrupted Premiere Pro caches can cause issues.
Solutions:
Try temporarily disabling other third-party extensions to see if Spingle appears.
Clear Premiere Pro's plugin cache (refer to Adobe's documentation for specific steps for your OS, as this is more advanced).
Problem: If you manually placed the extension folder instead of using the installer, it might be in the wrong directory.
Solution: Ensure the com.avai.cleancut folder is placed directly within the correct CEP extensions folder:
Mac: /Library/Application Support/Adobe/CEP/extensions/
Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ (or sometimes C:\Program Files\Common Files\Adobe\CEP\extensions\)
⚠️ Use the Installer: We strongly recommend always using the provided installer (.exe for Windows, .dmg for Mac) to ensure correct placement and permissions.
If you've tried restarting Premiere Pro and re-running the installer, and Spingle still doesn't appear under Window > Extensions, please contact us!
Email: info@spingle.ai
Provide details about your Operating System (Windows/Mac version) and Premiere Pro version.
Schedule a call to fix this asap: https://calendly.com/japi-spingle/30min
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